Main Office: 724-593-2411


Frequently Asked Questions

Account & Billing

How can I access eBill from my mobile device?

Accessing and paying your bill is now easier and more convenient than ever. The mobile app, eBill Mobile, is now available for our LHTC Broadband customers to download on your mobile device. By using eBill Mobile you can gain access to view your usage, current and past invoices, and payment history. Additionally, you can submit payments and change invoice delivery preferences.
If you have any questions please contact our Customer Service at 724-593-2411.

Android Device
Google Play App

Click here to install the app for free.
Apple Device
iTunes App

Click here to install the app for free. 
I am moving and would like to transfer my LHTC service to my new address.

We would be happy to move your services if your new address is within LHTC territory. Please contact the business office for more information.

What is seasonal status and how do I switch to seasonal status?

Seasonal status is applied to customers’ phone accounts who wish to retain the same telephone number but not pay for active services while they are away. Customers pay 50% of the Subscriber Line Charge and 50% of the Federal Access Recovery Charge plus applicable taxes while they are on a seasonal status. Applicable service order fees apply when a customer wishes to return to active services. neXus TV customers who wish to be on seasonal status will only pay for the set-top boxes and DTAs. The cost of service will be $0.00. If the customer wishes to not pay for boxes while on seasonal, they will need to return the equipment and pay a restore fee when they are ready to restore service.

Internet

How do I access my LHTC email?

You can access you email by either setting up your email in your email client on your computer or by accessing it via LHTC’s website: mail.lhtot.com

 

What should I do if my connection to the Internet is slow or not working?

Make sure all connections are properly plugged in, make sure the power supply is plugged in and both green lights are lit up. Finally, try restarting the computer and or router. If problem persists, call tech suppport at
724-593-LHTC (5482).

What are the SMTP and POP mail servers for LHTC?

The incoming server (POP) address is mail.lhtot.com and the outgoing (SMTP) address is mail.lhtot.com

How do we measure speed?

Internet speed can be broken down into three distinct categories: download speed (the speed a user can retrieve something from the Internet), upload speed (the speed a user can send something to a remote location on the Internet) and latency (the lag or length of time that occurs between each point during information transfer). Download and upload speeds are measured in the number of bits (or bytes) per second transferred, while latency is measure in milliseconds (or thousandths of a second)

How do I change my LHTC email password?

Please call our Internet Tech Support at 724-593-LHTC (5482) reset your password.

What is a router?

A router is a networking device that allows one Internet connection to be distributed to multiple devices in your home wired with an ethernet cable, or wirelessly.

If my power goes out, does my Internet go out too?

Yes, the Internet will not work during a power outage. It will be restored when the power comes back on, assuming there are no further issues with the computer, outlets, etc.

Why is my WiFi signal weak?

Check to make sure that the wireless router is as close to the center of your house as possible. Also microwave ovens, cordless phones, and florescent lights can be factors in weak signal/interference as well.

 

What affects speed?

There are many variables that can affect speed. At certain times of the day, high volumes of users can affect the speed. Also, with wireless Internet through a router, flouresent lights, microwaves, and cordless phones can cause interference resulting in speed loss.

What is WiFi?

WiFi is the name of a popular wireless networking technology that uses radio waves to provide wireless high-speed Internet and network connections.

TV

My TV has a built-in digital TV tuner. Do I still need an HD set-top box to receive HD programming?

If your TV has a built-in digital tuner, you will be able to view the digital channels that we transmit without encryption or “in the clear”. These channels include local broadcast stations (WTAE, WPXI, KDKA, WPGH, etc). If your TV is an HDTV, you can also view the HD channels that we transmit in the clear. To receive any HD cable networks such as ESPN, Discovery, History, HGTV and more, you will need a cable connection and a HD set-top box or HD DTA from LHTC.

How do I reboot (power Cycle) the set-top box?

The preferred method of power cycling your set-top box or DTA is to unplug your box from the electrical wall outlet, wait 30 seconds and plug it back in. This will reboot the box. If this step does not correct the problem, please contact LHTC for further assistance.

How do I program my cable remote control?

Use the information below to program your remote.

Program Your Remote

Choose your remote:

 

What do the abbreviations STB, DTA, OSG and DVR stand for?

STB: Set-Top Box
DTA: Digital Terminal Adapter
OSG: On Screen Guide
DVR: Digital Video Recorder

What should I do if there is no video picture on the TV screen?

Be sure your TV and STB or DTA are powered on. Verify that the correct input source is selected. If your TV or STB is connected to a home theater system, be sure it is powered on as well. Also, tighten any loose cables by hand.

Phone

How do I use Call Forwarding?

Call Forwarding lets important calls follow you by transferring all incoming calls to another phone number that you choose – even a pager or cellular phone number.

 

How To Activate Call Forwarding:

  1. Lift handset and listen for dial tone.
  2. Press *72 on a touchtone telephone*.
  3. Listen for confirmation beeps followed by dial tone, do not hang up.
  4. Enter “forward to” phone number**. You will hear another set of confirmation beeps, followed by normal ringing.
  5. Wait for telephone to be answered at “forward to” phone number***. At that time, you can explain to the “forward to” party that he/she will be receiving all your phone calls.


*Or dial 1172 on a rotary telephone.
**Enter 1+ area code if your entry is long distance.
***If there is no answer at the “forward to” phone number or the line is busy, hang up and repeat Steps 1 to 4 within two minutes (the telephone at the “forward to” phone number does not have to be answered to establish Call Forwarding).

 

How To Deactivate Call Forwarding:

  1. Lift handset and listen for dial tone.
  2. Press *73 on a touchtone telephone*.
  3. Listen for confirmation beeps.
  4. Hang up.

 

*Or dial 1173 on a rotary telephone.

 

Notes:

  1. As a reminder that Call Forwarding is activated, the telephone gives one short ring for each call received; however, you cannot answer these calls while Call Forwarding is activated.
  2. You can continue to make outbound calls while Call Forwarding is activated.
  3. Call Forwarding must be activated from the original line that subscribes to the service (that is, Call Forwarding cannot be activated from a remote line).
  4. When entering your “forward to” phone number, Speed Calling codes may be used if you subscribe to the Speed Calling feature.
  5. Once Call Forwarding is activated, all inbound calls are forwarded to the designated “forward to” phone number until you deactivate Call Forwarding.
  6. If you wish to change your “forward to” phone number, just deactivate your Call Forwarding service and then reactivate it with the new “forward to” phone number.
  7. Additional charges may apply to forwarded calls, depending on your type of service. For example, if you forward calls to a “forward to” phone number in California, you will be charged long distance for all calls forwarded (and the caller is only charged (if applicable) for calling your phone number).
  8. You cannot forward calls to a “forward to” phone number that requires operator assistance to enter.
How do I use Anonymous Call Rejection?

Anonymous Call Rejection is a feature that comes with Caller ID. Anonymous Call Rejection lets you reject a call from a caller who blocks his/her phone number from being displayed. If you receive a blocked call, your phone will not ring and the phone number will not appear on your equipment. The caller who has blocked the display of his/her phone number will hear an announcement that you do not accept blocked calls. All other calls ring through as usual.

 

How To Activate Anonymous Call Rejection:

  1. Lift handset and listen for dial tone.
  2. Press *77 on a touchtone telephone*.
  3. Listen for confirmation beeps.


*Or dial 1177 on a rotary telephone.

 

How To Deactivate Anonymous Call Rejection:

  1. Lift handset and listen for dial tone.
  2. Press *87 on a touchtone telephone*.
  3. Listen for confirmation beeps.


*Or dial 1187 on a rotary telephone.

 

Notes:

  1. Once activated, Anonymous Call Rejection remains in effect until deactivated.
  2. You will not be provided with any information about blocked calls.
How do I use outbound Caller ID blocking?

To Activate Caller ID blocking:

  1. Lift handset and listen for dial tone.
  2. Press *67.
  3. Dial the phone number.
Will my home phone work if my electricity goes out?

Yes. Your phone will be powered by the battery backup system that was installed at the time your service was added. Since the battery will only provide power for a limited amount of time, try to keep calls to a minimum in case the power is out for an extended period of time.