Seasonal status is applied to customers’ phone accounts who wish to retain the same telephone number but not pay for active services while they are away. Customers pay 50% of the Subscriber Line Charge and 50% of the Federal Access Recovery Charge plus applicable taxes while they are on a seasonal status. Applicable service order fees apply when a customer wishes to return to active services. neXus TV customers who wish to be on seasonal status will only pay for the set-top boxes and DTAs. The cost of service will be $0.00. If the customer wishes to not pay for boxes while on seasonal, they will need to return the equipment and pay a restore fee when they are ready to restore service.

Customers may go on/off seasonal status three times in a 12-month period without penalty.  After, the cost to go on/off seasonal status is subject to a service order fee. 

Your service is important to us. As a small token of our gratitude to those who have served or are serving, we offer a military discount on Internet service. Please contact our Customer Service department to learn how to qualify.

wifi+ is an adaptive mesh Wi-Fi system that replaces any current Wi-Fi access points in your home. wifi+ uses the Plume System to create an adaptive network that continually optimizes your devices and your internet connection, providing more consistent speeds across every room.

Plume is our technology partner in bringing wifi+ to our customers. We chose them because their cutting-edge software and hardware provides a home Wi-Fi experience that is light years ahead of anything else available today.

Wifi+ cost is built into the price of our Internet services. Additional wifi+ units can be added to cover larger homes for an additional $6.00/mo. each.

wifi+ includes two (2) Wi-Fi units and access to Plume’s highly rated HomePass app. Through the app’s Adapt, Access, Guard, and Sense features, you’ll have access to parental controls, online protection for your devices, advanced smart home protection, adblocking, motion detection, and advanced Wi-Fi management tools.

Yes. The HomePass app allows you to have access to your Wi-Fi network and the ability to manage all the devices on your network. A device such as a smart phone, tablet, or iPad is required for the HomePass app.

The two (2) units that come with your service work for most homes. During installation, an LHTC Broadband technician will help you to determine the perfect number of units for your home.

If you need additional units, you can rent them from LHTC Broadband for $6.00/mo. each. Units purchased outside of LHTC Broadband will not work with any units supplied by LHTC Broadband.

Through the Guard feature in the HomePass app, Premium Wi-Fi utilizes AI security to provide real-time threat protection against crypto-mining, ransomware, malware and more to the devices connected to your home network.

The HomePass app’s Guard feature includes Advanced IoT (Internet of Things) protection that defends your smart home devices like cameras, baby monitors and locks against hackers and cybercriminals.

wifi+ allows you to set up parental controls for a particular a person, an individual device, or even by location (kids bedroom), all through the HomePass app.

All of your Wi-Fi enabled devices should have no problem connecting to wifi+.

You can speak with one of our Customer Service Representatives at any of our three (3) locations.

Activating Parental Controls

Go to Settings Press MENU and highlight Settings. Then enter your password (DEFAULT IS 0.), highlight OK and press OK. There are two main sections of Settings: Preferences and Users. Both are used for setting up parental controls.

Arrow to Parental Control under Main Preferences and press OK to check the box. Arrow to Submit and press OK. You will be returned to live TV. Navigate back to Settings and enter your account password.

Arrow Down to Users and press OK. Arrow Right and highlight Parental Control and press OK. A new screen appears listing the Parental Control topics. Arrow Up and Down to check the controls you want to set for your household. Both Movie and TV Ratings should be set. Setting one will not block the other’s content as they have different rating values. For more information about Movie and TV Ratings, see the ratings definitions in the appendix of this guide. Movie and TV ratings determine the highest rating for programs that will be accessible. All levels above the selected rating will be blocked.

Unlock Timeout (Only Available on Master Account)

Unlock Timeout determines how long parental controls will remain disabled.

To set Unlock Timeout, highlight the option box next to Unlock Timeout and press OK. Use the Right/Left Arrow Keys to select the amount of time wanted, then press OK.

Block Unrated (Only Available on Master Account)

Block Unrated allows or blocks any program that does not have a rating. To turn Block Unrated on or off, highlight the check box and press OK.

Content Rating

To block a particular type of content, highlight the check box to the left of that item and press OK.

Note: If you block unrated programs with parental control settings, you may be blocking a sports or news program that isn’t rated.

Turning Parental Controls On and Off

Once you have finished your selections, Arrow Down to Submit and press OK. Parental Controls will now be turned on. To turn off Parental Controls, go to Guide and select the Restricted program replacing the program’s title, highlight, and press OK on your remote.

A dialog box pops up that says Unlock Parental Controls and Cancel.  If you choose Unlock Parental Controls, you’re then prompted for your password and parental controls are unlocked for the duration specified by the Unlock Timeout feature.

You set the amount of time you want for the Unlock Timeout to be in effect under the Parental Controls settings as explained earlier in this section. To turn Parental Controls off indefinitely, uncheck the check box marked Parental Controls in Settings Preferences.

Channel Blocking

Channel Blocking enables or disables the list of channels you have blocked. Blocked channels do not appear in Guide.

To turn Channel Blocking on or off, highlight the check box and press OK.

To edit the list of channels that are blocked, highlight the Edit button and press OK.

Channel Blocking Edit displays a list of all channels available. You can then block or unblock any channel. Blocked channels will appear with a padlock icon next to them in the Edit screen, but WILL NOT APPEAR in channel lineup. Parental Control does not need to be turned on for this feature to be active.

To block channels, highlight the Channel Blocking Edit button and press OK.

If no changes have been made on the Preferences screen, you will go directly to the list of all available channels. If any changes have been made to the main Preferences screen and you have not already updated them, a Save Changes box will appear. Highlight YES and press OK if you wish to save these changes. The Settings Successfully Updated notice will then appear. Highlight OK, and press the OK button.

The Channel Blocking list will appear.

To block/unblock a channel, highlight the channel entry and press OK. A blocked channel will have a padlock icon on the right side of the channel name. To go to the next screen of channels, press the Up or Down Arrow Key. When complete, Arrow to update and press OK.

Tv+ is an app available for download on streaming devices including Apple TV, Amazon Fire TV, and Android. Instead of having to rent cable boxes from LHTC Broadband, you now have the option to access your cable TV service via an app that runs on your own equipment. LHTC Broadband does offer a managed set top box for a monthly rental fee. The Force 1 Streaming box is available for $3/month.

To sign up, call LHTC Broadband’s Customer Service Department. An LHTC Broadband representative will assist you in setting up your account and assigning your email address to your account. You will receive an email confirmation and will be prompted to establish your tv+ password. Once registration is complete, download the tv+ app on your streaming device and you’re ready to go!

No. Our contractual obligations only allow us to provide tv+ over LHTC Broadband Internet connection.

tv+ package prices as well as add-on service price can be found (Link will need to be added.)

tv+ is packed with free features! Your package includes free HD and 100 hours of Cloud DVR storage and 3 streams. On Demand, Start Over and Look Back features are also available on many of the networks. (Link will need to be added.) for a complete list of feature availability.

Yes. You will receive the same local channels that you receive with cable including ABC, NBC, CBS and FOX.

LHTC Broadband recommends a minimum speed of 150 Mbps for you to have the very best TV viewing experience.

The number of devices you can watch on is equivalent to the number of streams available on your account. tv+ includes 3 streams with your package which means you can watch on 3 devices at the same time. You may purchase additional streams by calling LHTC Broadband’s Customer Service Department.

Yes. Many channels do allow you to watch them out-of-home. You can also watch recorded shows out-of-home. However, if there is a network not available with out-of-home rights you can watch via your Watch TV Everywhere account. Contact LHTC Broadband’s Customer Service Department for assistance or to register for Watch TV Everywhere.

Yes. A separate Watch TV Everywhere login is still required. As long as you remember your Watch TV Everywhere credentials you may use your Watch TV Everywhere account to watch anywhere you have Internet access.

Yes, you can access parental controls in the settings. By enabling parental controls, a PIN is required to play content with TV-MA, R, or NC-17 ratings.

• tv+ Let’s Get Started Guide
• tv+ User Guide Part 1
• tv+ User Guide Part 2
• tv+ Brochure
• tv+ Brochure – Force 1
• Amazon Fire Stick Install
• Apple Device Install Guide
• Android Install Guide
• EVO Force 1 install Guide
• Smart Device App Download
• EVO Force 1 Remote Guide

• ​How To Install LHTC Broadband tv+: Android TV
• How To Install LHTC Broadband tv+: AppleTV
• Hot to Install LHTC Broadband tv+: FireTV

How To Activate Call Forwarding:

1. Lift handset and listen for dial tone.
2. Press *72 on a touchtone telephone*.
3. Listen for confirmation beeps followed by dial tone, do not hang up.
4. Enter “forward to” phone number**. You will hear another set of confirmation beeps, followed by normal ringing.
5. Wait for telephone to be answered at “forward to” phone number***. At that time, you can explain to the “forward to” party that he/she will be receiving all your phone calls.

*Or dial 1172 on a rotary telephone.
**Enter 1+ area code if your entry is long distance.
***If there is no answer at the “forward to” phone number or the line is busy, hang up and repeat Steps 1 to 4 within two minutes (the telephone at the “forward to” phone number does not have to be answered to establish Call Forwarding).

How To Deactivate Call Forwarding:

1. Lift handset and listen for dial tone.
2. Press *73 on a touchtone telephone*.
3. Listen for confirmation beeps.
4. Hang up.

*Or dial 1173 on a rotary telephone.

Notes:

1. As a reminder that Call Forwarding is activated, the telephone gives one short ring for each call received; however, you cannot answer these calls while Call Forwarding is activated.
2. You can continue to make outbound calls while Call Forwarding is activated.
3. Call Forwarding must be activated from the original line that subscribes to the service (that is, Call Forwarding cannot be activated from a remote line).
4. When entering your “forward to” phone number, Speed Calling codes may be used if you subscribe to the Speed Calling feature.
5. Once Call Forwarding is activated, all inbound calls are forwarded to the designated “forward to” phone number until you deactivate Call Forwarding.
6. If you wish to change your “forward to” phone number, just deactivate your Call Forwarding service and then reactivate it with the new “forward to” phone number.
7. Additional charges may apply to forwarded calls, depending on your type of service. For example, if you forward calls to a “forward to” phone number in California, you will be charged long distance for all calls forwarded (and the caller is only charged (if applicable) for calling your phone number).
8. You cannot forward calls to a “forward to” phone number that requires operator assistance to enter.

How To Activate Anonymous Call Rejection:

1. Lift handset and listen for dial tone.
2. Press *77 on a touchtone telephone*.
3. Listen for confirmation beeps.

*Or dial 1177 on a rotary telephone.

How To Deactivate Anonymous Call Rejection:

1. Lift handset and listen for dial tone.
2. Press *87 on a touchtone telephone*.
3. Listen for confirmation beeps.

*Or dial 1187 on a rotary telephone.

Notes:

1. Once activated, Anonymous Call Rejection remains in effect until deactivated.
2. You will not be provided with any information about blocked calls.

To Activate Caller ID blocking:

1. Lift handset and listen for dial tone.
2. Press *67.
3. Dial the phone number.

Refer to the list below for our International Long Distance rates: