Office: 724-593-2411
Support: 724-593-5482
 


Ligonier Service Area
 
Stahlstown/Indian Head Service Area

Yukon Service Area
 
South Canaan/Waymart Service Area
 
Lackawaxen Service Area
 

Holiday Movies: Set Your DVR to Record All the Classics and New Releases

It’s beginning to feel like Christmas…White Christmas, A Christmas Story, Christmas Vacation, How the Grinch Stole Christmas, and A Christmas Carol just to name a few! Holiday movies have already begun to take over your TV programming and with so many to choose from, we wanted to provide you with a quick and easy guide for your holiday viewing pleasure! Click the links below to see the holiday schedules for Hallmark Channel, Lifetime, ABC, CBS, NBC, and Freeform specials.

 

TV Sun Outages or Sun Spots

TV Sun Outages or Sun Spots

The majority of cable television providers deliver cable signals from satellites orbiting the earth high above our homes and businesses. However, these messages from space are not without very brief, interruptions caused by sun outages, often called sun spots, but what exactly is this phenomenon?

What are Sun Outages?

Twice a year, you may experience some degree of television interference due to “sun outages.” Such outages are caused by a phenomenon called a “solar satellite interference.” These brief outages occur when the sun is in a direct line behind a satellite transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outage.

Cable TV providers are not the only ones affected by these sun outages. Pretty much anyone who relies on satellite communications are affected by sun outages. This could include certain streaming services or some internet providers that use satellites for online access.

When Do Sun Outages Happen and How Long Do They Last?

Sun Outages occur every year, in the fall and spring. Since they are a naturally-occurring phenomenon, there is no exact time or date when they will occur. However, they typically only last a few seconds or minutes in most cases. In some rare occurrences they have lasted up to ten minutes. The majority of the interruptions are very brief.

What Kind of Interference Can I Expect?

During the sun outage, customers may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time. You may even see a message that says, “One Moment Please”.

You can still watch TV recordings stored on your DVR without any trouble during sun outages. Be aware, however, that programs being recorded during sun outages will likely be affected.

What Should I Do During These Interruptions?

You don’t have to do anything to restore your service but wait a few minutes for the event to end. If you have trouble with your TV service that lasts longer than a few minutes contact your local LHTC Broadband business office.

Fall Into These Local Events and Festivals

Fall Into These Local Events and Festivals

Fall Into these Local Events and Festivals

It’s time for pumpkin spice and everything nice, and there are plenty of places for you to get your fall feels this year! As summer comes to a close, our area is gearing up for fall activities and festivals. The cooler temperatures, changing leaves and crisp fall air make our area a popular destination in September and October. It’s also a great time to get out and support all the local businesses and organizations at their fall festivals.

Whether you are looking for the perfect pumpkin, colorful mums, delicious baked goods, fall crafts or family friendly activities, there are plenty of events to keep you busy this fall. Check out the list below and start planning your fall weekend adventures.

LAUREL HIGHLANDS:

Flax Scutching Festival– Saturday, September 18th 9AM-6PM- Sunday, September 19th 9AM-5PM

Flax Scutching Grounds- 1703 PA 711, Stahlstown, PA

Mount Pleasant Glass & Ethnic Festival– Friday, September 24th– Sunday, September 26th 11AM-7PM

135 Liberty St., Mount Pleasant, PA

Pumpkin & Fall Celebration– Saturday, September 25th 10AM-4PM

1383 US 30 Laughlintown, PA

Westmoreland Arts & Heritage Mini-Fall Festival– Saturday, October 2nd 11AM-

Twin Lakes Park-219 Twins Lake Rd. Latrobe, PA 15650

Pumpkinfest– Friday, October 1st– Sunday, October 3rd 10AM-5PM

Confluence, PA

Delmont Apple Festival– Saturday, October 2nd 11AM-6PM-Sunday, October 3rd 11AM-5PM

Shield’s Farm, Delmont, PA

Fort Ligonier Days– Friday, October 8th– Sunday, October 10th 9AM-5PM

Fort Ligonier- 200 S. Market St., Ligonier, PA

Fall Craft Days– Saturday, October 9th 11AM

Seven Springs Mountain Resort-777 Water Wheel Dr., Champion, PA

Fall Fest at Caddie Shak– Saturday, October 16th 1PM-5PM

Caddie Shak Family Entertainment Center-132 Caddie Shak Rd., Donegal, PA

Golf n’ Goblins– Saturday, October 23rd-Sunday, October 24th and Saturday, October 30th-Sunday, October 31st 12PM-6PM

Night at the Zoo– Fridays and Saturdays in October 7PM-9PM

Living Treasurer’s Wild Animal Park- 288 PA 711, Jones Mills, PA

 

NORTHERN POCONOS:

Hawley Harvest Hoedown– Friday, September 24th  – Sunday, October 3rd

Downtown Hawley- 508 River St., Hawley, PA

Carbondale YMCA Annual Fall Festival– Sunday, September 26th 1PM-4PM

Carbondale, YMCA-82 N. Main St., Carbondale, PA

Rocktoberfest– Saturday, October 2nd 12PM-5PM

Hawley Silk Mill-8 Silk Mill Drive, Hawley, PA

Harvest and Heritage Days– Saturday, October 9th– Sunday, October 10th

Downtown Honesdale

Boo At the Zoo-Saturday, October 9th 10AM-6PM

Claws N’ Paws Wild Animal Park-1475 Ledgedale Rd., Lake Ariel, PA

Lake Genero Fall Fest– Saturday, October 16th 9AM-4PM

Lake Genero-1300 Hamlin Hwy, Lake Ariel, PA

Don’t miss out – Get HBO Max today!

Don’t miss out – Get HBO Max today!

LHTC Broadband HBO subscribers have access to HBO Max at no additional cost! That’s right with your current HBO package you have access to HBO’s groundbreaking programming, DC’s iconic heroes, all-new exclusive Max Originals and more! Plus, for all of 2021 HBO Max will be streaming the latest Warner Bros movies, premiering in theaters and on HBO Max on the exact same day, at no extra cost to subscribers!* Most recently HBO Max released Space Jam-A New Legacy on the same day as it was released in theaters, and they are slated to release The Suicide Squad with a special preview on August 5 at 7PM, followed by Reminiscence staring Hugh Jackman on August 20th.

HBO Max is a stand-alone streaming platform that bundles all of HBO together with even more TV favorites, blockbuster movies, and new Max Originals for everyone in the family. Stream Friends, Looney Tunes Cartoons, Wonder Woman, the Studio Ghibli collection, and so much more.

Subscribers can customize their HBO Max experience with up to five viewer profiles. You can even distinguish between adult and kid profiles to restrict the ratings your child can watch. A pin number is then required to switch profiles and prevent kids from viewing a locked profile.

HBO Max is available on your favorite devices through the HBO Max app which is available for download on your device’s app store or HBOMax.com. HBO Max is available on your TV through Amazon Fire TV, Android TV, Apple TV, Chromecast, Roku and Samsung TV; on your Computer or Laptop using Chrome OS, MacOS or Windows PC; Game Consoles including PS5, PS4, Xbox Series X|S or Xbox One; and Mobile or Tablets with Amazon Fire tablet, android phone and tablet and iPhone and iPads. You can even download top titles to watch on your favorite devices anywhere you go.

If you aren’t an HBO subscriber, simply call to add it to your package. HBO includes HBO, HBO 2, HBO Comedy, HBO Family, HBO Signature and HBO Zone along with access to HBO Max for one monthly fee.

HBO Max – Enjoy HBO plus so much more!

* All titles streaming on HBO Max for 31 days from theatrical release. Movies and release dates subject to change.

Robo Calls

Robo Calls

Are you Tired of Robo Calls?

Receiving calls about your expiring car warranty is annoying. Robo calls are even more annoying because you can’t tell the person on the other end of the phone to remove you from their list. Robo calls can be made to both your landlines and your cell phones and can become a real nuisance if you are trying to work from home. So, what is the best way to deal with these unwanted calls?

Home Phone Fixes

Robo calls have reached peak performance, with many people receiving multiple calls a day, some being illegal. There are a number of things you can do avoid receiving robo calls. Here are some to try:

  1. Use the Federal Do Not Call list. This will stop all legitimate telemarketers, but it does not stop robocallers or scammers. These callers are illegally calling anyone and everyone and not following a list. This will stop salesmen or recruiters. It is free to register. Some calls can still go through, including charities, political groups, surveys and collections. You should report any unwanted calls you receive after being on the registry for 31 days.
  2. Use Caller ID. If you get a call from a number you don’t recognize, don’t answer it. Caller ID can be added to any LHTC Broadband landline. Contact our Customer Service department for more information.
  3. If you do answer a robo call, do not say anything and hang up immediately. If you talk or press a number this will tell them it is a legitimate number and they will attempt to call again. Most importantly, never say “yes” to a robo call, as there really is a scam where they can record your affirmative and use it to steal your identity. If someone says, “Can you hear me?” and you don’t know who it is, hang up!
  4. Use your LHTC Broadband invoice for the call details to see where the unwanted numbers are coming from. You can block specific numbers or report them. Be aware that the worst scammers spoof or rotate their numbers. They also use numbers that appear to be your own phone number. Avoid answering those numbers.
  5. Turn on anonymous call rejection. This will block a lot of robo calls because they don’t want caller ID picking up their numbers. To turn on anonymous call rejection pick up your home phone and dial *77. To turn it off dial *87.
  6. While not the most practical fix, if you are getting a lot of robo calls, you can always turn your ringer off. If you are running a business or are someone’s primary contact, this isn’t the best solution. It has, however, been quite effective for many people. Scammers often give up on a number if nobody ever answers the phone.
  7. The best and easiest solution to handle robo calls is add the Robocall Blocker feature to your landline. The Robocall Blocker is available to phone customers in the Stahlstown and Indian Head exchanges and will eliminate telemarketers, political calls, phone spam, and tele-scammers. You can add up to 10 numbers that can ring through automatically without having to listen to the robocall message for family and friends calling your home.

If you would like to try any of these solutions or add Caller ID, Anonymous Call Rejection or Robocall Blocker please contact one of our Customer Service Representatives today at 724-593-2411!

5 Reasons Why You Should Consider Keeping Your Landline Phone

5 Reasons Why You Should Consider Keeping Your Landline Phone

 

Don’t abandon your landline phone service just yet. Yes, we are the phone company and we love cell phones just as much as the next person. They are an important part of our business, but cell phones and landlines are two completely different pieces of technology. So, let me explain how landlines have evolved and why they are still a valuable service.

Reason #1
In case of an emergency

We live in rural areas and cell phones use GPS-based methods to report your location to 911 which can sometimes be a general location, not a specific location. A landline phone is connected to your home address, so the 911 operator knows exactly where to send help even if you can’t tell them.  Also, cell phones need good reception in order to report your location and we know all too well that many of our homes are located in poor service areas.

 

Reason #2
Call Quality

Landlines are known to produce better quality of sound and clarity than on a cell phone. According to Consumer Reports, their tests show the voice quality for talking and listening was better than that of the best cell phones. This becomes very important for those that suffer from hearing loss or for businesses who need a clear connection.

 

Reason #3
Power Outages

Yes, cell phones do work in power outages, but they have a finite battery life. It is hard to know when the power will be restored and your phone can’t be charged without power. Power banks will only last for so long. Landline phones work even if the power is out. The battery backup will keep you connected up to 8 hours after an outage, which will allow you to make emergency calls if needed. To be prepared for a power outage we suggest having at least one corded phone and for extra security we sell 24-hour batteries.

 

Reason #4
Home Security Systems

Many home security systems require a landline connection to monitor your fire or burglar alarm sensors. They may also need it as a backup for the security company to use as a contact. If you don’t have a landline, some security companies will charge an extra fee of $15 or more to have a device installed that communicates with their office via a cellular connection.

 

Reason #5
Easy for children to locate and use

Cell phones are not always easy to find, especially in an emergency situation involving a parent. Not to mention getting past screen locks or facial recognition. Landline phone are good to have on hand for children to use in case of these emergencies. They can be easily taught how to dial 911 and since landlines are tied to a service address, as mentioned earlier, this will help find them faster. Landlines are also a good way to let children use the phone before they are given a cell phone.

Get the Most from Your Internet Service!

Get the Most from Your Internet Service!

Life is a little different these days and we are all more dependent on our Internet service more than we have ever been before. Working from home, virtual school, family movie night, online grocery shopping, and the list goes on and on. Even though we are spending all this extra time at home, that doesn’t mean we don’t want to do these things faster. Your Internet service needs to be working for you. So how can you ensure your Internet service is performing at its peak?

First and foremost, know your speed. What speed Internet service are you subscribing to and what is it capable of doing? More importantly what are the download and upload speeds. Download speeds reflect how quickly you can access things online. Faster download speeds will load your websites, Netflix movies, and work email more quickly. While upload speeds tell you how quickly you can put things on the internet. Faster upload speeds will not only get that PDF attached to your email in a jiffy but also keep your beautiful smile looking picture-perfect during your Zoom call. One benefit to LHTC Broadband’s Internet service is its speeds are synchronous, which means that you get the same download and upload speeds. Many other providers offer higher download speeds, but much lower upload speeds which can affect your experience.

Another thing to consider is data. Everything you do online uses data, with streaming and downloading large files typically using up the most data overall. Most internet providers allow you to use at least one TB of data each month. LHTC Broadband offers unlimited data so if you are backing up a large amount of data at the end of workday from home there is no need to worry about being interrupted by a data cap.

One of the most asked questions we received when customers are signing up for Internet service is what speed do I need? Our customer service representatives will ask questions about what you are using your Internet service for on a daily basis to help you determine which speed best fits your needs and budget. Now that many of us are working or attending school from home, those needs may have changed. Download speeds of 100 Mbps should keep most families productive at home for work and school. Then after work and school, it’s enough speed to binge watch your favorite shows while your teenagers’ game and video chat with friends.

If you have a smart home and a family that loves to spend most of their time online, whether it be for work or play, then you may want to consider 200 Mbps. This download speed is perfect for livestreaming and constant streaming. If you think you may need to increase you speed, you can upgrade your LHTC Broadband Internet service to the next speed for FREE for 30 days. Call our office today and ask about our Speed Upgrade special.

Currently, many families are spending their days at home in front of the TV. We’ve all had that problem, where each member of the family wants to watch a different live show, and if you don’t have control of the remote, you may end up missing it. Well, we have a solution to that problem, and that’s with watchTVeverywhere (WTVE). With your current LHTC Broadband cable subscription you have FREE access, that’s right, FREE access to WTVE services.

What is WTVE you may ask? It’s a service that gives current LHTC Broadband TV subscribers access to view their favorite TV programs on their laptop, PC, tablet, or smartphone anytime or anywhere. When using WTVE there isn’t a limit to the number of devices that can be on the account at one time. However, some TV networks may limit the number of devices per account when trying to view a show.

How do you access WTVE? A one-time registration is the first step to start using WTVE. Go to www.watchtveverywhere.com and select LHTC Broadband as your cable service provider from the drop-down menu. Next, you’ll need to have your last invoice on hand. From your invoice you’ll need your account number and the last name on the account. Finally, click “Register” to start the registration process. Once you’ve completed the registration process you can log into your WTVE account. Choose a TV Network you want to watch, and you’ll see a list of available programs. You can also download TV network apps on your cellphone and tablets to go directly to those channels.

What sets WTVE apart from other streaming services, such as Netflix and Disney+, is that you can watch your shows live, or if you’d happen to miss your show, the episode will be able to be viewed within days of the original premier. It’s important to remember that you can watch any WTVE program as long as it’s on a network that’s a part of your current TV subscription. Also, there are some networks, such as ABC, that don’t allow you to watch live TV, but you will be able to view any episode of your favorite show from the current season the next day after it premiers.

Also, if you subscribe to HBO on your LHTC Broadband TV account, WTVE will allow you to access HBOMax for free. HBOMax includes original movies and series, as well as, many new movie premiers that are set to release in theaters. With HBOMax you’re getting exclusive access to these new movies at no additional cost.

For more information on how WTVE works and how you can access it, visit our website at, watchTVeverywhere | LHTC Broadband. If you have any other questions, contact our office today and we’ll be happy to answer your questions.

LHTC Broadband Corporate Office – Ribbon Cutting Event

On Thursday, August 6, the Mountain Laurel Chamber of Commerce (MLCC) hosted a Ribbon Cutting Ceremony for LHTC Broadband’s New Corporate Offices overlooking the beautifully remodeled Caddie Shak at 101 Laurel Highlands Place in Donegal.  Members of the MLCC, sister chamber’s, local officials and members of the community toured the new facility that brings together both LHTC Broadband’s business offices, that were in Indian Head and Stahlstown, along with its LHTC Media operations. The building includes a customer care center for LHTC Broadband customers to pay bills, pick up equipment, learn about new services, and discuss their accounts with customer service representatives. It will also be home to the new LHTC Media studios for video and broadcast production.

LHTC Broadband’s President & CEO, Jim Kail, stated that this was an important day in the Company’s long history.  He went on to say “Over the years, the Company has been investing in the communities we’re privileged to serve, which started with the modernization of our plant facilities shortly after I joined the Company nearly 18 years ago. The building is the capstone of the modernization effort.” Kail also stated that “None of the Company’s achievements would have been possible without the loyal support of customers, the hard work of our employees, and the trust and confidence placed in the employees by the Company’s Board of Directors and shareholders.”

MLCC Executive Director Kris Enberg stated, “We are excited to be hosting this event which fits perfectly with our mission to enhance the economic growth and development of the business community by offering a variety of services and programs to meet the needs of local businesses, residents and tourists and for the opportunity for the membership to gather as business leaders during the ongoing pandemic.”

Everyone at LHTC Broadband would like to thank those in attendance for taking time out of their busy day to tour their new offices. Special thanks to fellow members; STC Company, Shari Bukovac Bookkeeping and Foggy Mountain Lodge & Restaurant for their generous contributions to the ribbon cutting.  Special thanks to Julianne Brown of Marinades Catering for catering the luncheon.

The MLCC wishes LHTC Broadband continued success in their new endeavors and looks forward to working with them as economic leaders in the community for many years to come.

COVID-19 Update

Dear Customer:

 

After serious consideration, due to the volatile nature of the ongoing COVID-19 crisis, we have decided that it would be in the best interest of all involved to cancel this year’s Customer Appreciation Day (CAD) events. Based on the feedback received from customers over the years, I know that many of you have enjoyed the CAD events, and I’m sorry we won’t be able to hold them this year.

Hopefully, we will be in a much better situation next year, and we’ll be able to gather at next year’s events and look back at this strange time with a sense of relief knowing that the crisis is behind us. Along these same lines, the first half of 2020 has had more than its share of difficulties and challenges, and I’m hoping that better things are in store for us and the rest of the nation during the second half of the year. In the meantime, now is a good time to give thanks for the important things in life such as family, good friends, and a sunny summer day.

If you have questions concerning this matter, please let me know. Best wishes for a healthy and safe summer season.

Sincerely,
James J. Kail
President & CEO